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Help centre
Simple, safe steps for the questions we're asked most: resetting fire alarms, intruder alarms, gates and smoke vents, and what to do about faults.
Choose your system
Fire alarms
Silencing, resetting and faults
Intruder alarms
Resetting after an alarm, faults and apps
Gates
Manual release, reversing and faults
Smoke vents (AOVs)
Closing vents after they open, and faults
CCTV
Cameras offline, logins and saving footage
Why we use the kit we do
The brands we usually work on, and why
Looking after your system
Printable help sheets
Each guide has a short sheet to print and keep near your panel, keypad or gate. Open your system above, then your make.
These guides cover user steps only. They never include engineer settings or codes. Use your own user code, and keep it private.
Book a service or repair
Tell us what you need and when suits you. It goes straight to our office and we'll confirm the details with you.
Book a serviceCall 01635 938998Common questions
How do I reset my fire alarm?
Find the cause first. Only silence or reset once the building is confirmed safe, then call us. See our fire alarm help for the steps for your panel.
How do I reset my intruder alarm?
Use your user code or tag, then follow the steps for your make. Some systems need us to reset them after an alarm.
How do I open my electric gate in a power cut?
Turn off the power to the gate, then use the manual release on the motor. See our gate help for your motor.
How do I close smoke vents that have opened?
Only once the fire alarm has been confirmed false or cleared, and the fire service isn't attending or has finished. If you were shown how at handover, press the reset button on the AOV panel; if not, call us. See our smoke vent help.
What are your opening hours?
Monday to Friday, 8:30am to 5:30pm. Out of hours, call 01635 938998.