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Stay compliant, and stay covered
Two simple ways to look after your fire and security systems. Both include every service visit and certificate you need. Protect adds an included callout each year, a fixed price and a 90-day no-questions promise, and everything we fit is backed by the Fortline kit warranty.
Essential
Your servicing and certificates, done properly. A good place to start if you want to see how we work first.
- Service visits to the relevant British Standard for each system
- Certificates and service reports sent after every visit
- One bill and one renewal date for every system
- Paid annually, end it whenever you like
- Text when your engineer is on the way, and a reminder 30 days before renewal
Protect
Compliant and covered. The plan for people who never want to worry about their systems.
- Everything in Essential
- 90-day promise: not happy in your first 90 days? Leave, no questions asked, and we'll refund the rest of your year
- Your customer portal: every certificate, service report and invoice any time, and request visits online
- Remote support for connected systems: many faults diagnosed and fixed online, without waiting for a visit
- One callout a year included (two with three or more systems), usable in or out of hours
- Keyholding available as a chargeable add-on for monitored systems
- Price locked for 36 months
- Inspector visiting? Call us in working hours and we'll talk them through your records
- Nothing fitted without your approval
- Included for the first year on every new system we install
- Still in a contract elsewhere? We cover you free during the notice period
The Fortline kit warranty
We stand behind everything we fit. Equipment we install is covered for up to 10 years on detectors and devices, and 3 years on control panels and gate motors, plus 12 months on our workmanship. If it fails within its warranty, we put it right.
Warranty periods vary by product and are confirmed on your quote.
Your customer portal (Protect)
Every certificate, service report and invoice for every system, in one place, any time you need it, whether that's for your insurer, your fire risk assessor, an inspector or your accounts. You can request visits through it too.
Remote support (Protect)
Many modern alarms, CCTV and access control systems can be connected securely so our engineers can see what's wrong without a visit. Faults are often diagnosed and fixed remotely in minutes, and when a visit is needed, the engineer arrives knowing what to bring.
The 90-day promise
Try Protect with no risk. If you're not happy within your first 90 days, leave, no questions asked, and we'll refund the rest of your year.
How pricing works
Every site is different, so we price your plan around the systems you have and how many devices they include. Your quote shows one annual price covering everything on site.
Already with another provider? Start with a free system health check. We'll tell you where your systems stand before you decide anything.
Get a quote online
Tell us what you need and when suits you. It goes straight to our office and we'll confirm the details with you.
Request a quoteCall 01635 938998Common questions
Am I locked into a contract?
No. You can end your plan whenever you like, with no notice periods or exit fees. On Protect, if you leave within your first 90 days we refund the rest of your year, no questions asked. After that, plans are paid annually in advance, so the year you've already paid for isn't refunded.
What does the price lock mean?
On Protect, your price is fixed for 36 months. No automatic rises in between.
How many callouts are included on Protect?
One callout a year is included (two with three or more systems), usable in or out of hours.
Are parts included?
Parts are quoted separately, and nothing is fitted without your approval.