Fire and Security Maintenance Prices

Maintenance plans

Starting prices above are for new quotes. They assume an unmonitored system in our usual local area, with no extra site loading, keyholding or special credits. Monitoring, extra devices, more than one system, distance and any agreed credits change the figure. Your quote is the price that applies.

We offer two levels of planned care: Essential (scheduled servicing, billed as you go for faults) and Protect (the same scheduled servicing, plus included fault attendances and the five guarantees below).

What you get

Essential includes the scheduled service visits and certificates for the systems on your quote. Fault call-outs, extra labour after the first 30 minutes, and parts are charged when they are needed, at the rates below.

Protect includes the Essential visits, plus:

• Service batteries on scheduled visits
• Included fault attendances: 1 a year for 1–2 systems, or 2 a year for 3 or more, shared across the site (travel and the first 30 minutes included)
• Reports and certificates in your portal
• The five Protect guarantees below
• The online log book, where we offer it
• Remote support out of hours where the system can take it
• A 36-month price lock for the same scope, with 30 days' notice if you want to leave

The out-of-hours phone line is for every maintained customer. Out of hours, call 01635 938998. Compatible remote help is for Protect customers only. Parts on a fault visit are quoted before they are fitted, unless they are covered by warranty or we are legally required to put something right.

Pay the year upfront

Pay your eligible annual Protect maintenance fee for the year upfront and receive 5% off for now. Monitoring and keyholding are not included in that discount. Essential is not discounted this way. You do not have to pay annually to have Protect: monthly or ordinary invoicing still includes the paid-plan benefits from the agreed start date. Your quote shows the exact eligible fee and total payable.

Call-outs and extra labour

A call-out is £75 + VAT for everyone, including customers who are not on a maintenance plan.

• Call-out: £75 + VAT. This covers getting an engineer to site and the first 30 minutes on site.
• Extra labour: £75 an hour + VAT, charged in 15-minute steps after that first 30 minutes. There is no extra one-hour minimum on top of the included 30 minutes.

So 15 extra minutes is £18.75 + VAT, 30 extra minutes is £37.50 + VAT, and a full extra hour is £75 + VAT.

On Protect, included fault attendances use the same first 30 minutes with no call-out charge. Once the included allowance is used, or for time beyond those 30 minutes, the rates above apply. Any attendance, including for misuse, uses an included call-out when one remains. Work to put right our own defective work does not use the allowance.

The five Protect guarantees

These apply to Protect on the systems and core area on your quote, once the plan is in force. They do not apply to Essential. In short: we attend an emergency within four hours of your call; one return visit at no charge if a service visit fell short; no extras fitted without your signed agreement; certificates in your portal as soon as the job is done; and you can leave in the first year if we miss the published standards, with 30 days' notice.

Read the full guarantees

1. We attend an emergency within four hours.

If you feel you need us on site, that is a call-out. For an emergency, we attend within four hours of your call — the clock starts when you call. We identify the fault and put it right there and then if we can. If a part has to be ordered, we explain what is left to do, take appropriate safety measures within our competence, and agree a quoted return to fit the part. The guarantee is the attendance, not a fixed time to finish every repair. If we miss the four-hour attendance, we waive the attendance charge and credit one month of your annual paid fee.

2. One return visit at no charge if the service visit fell short.

If you are not satisfied that a scheduled service visit met the agreed scope, we make one return visit at no charge for the necessary labour and travel. Parts are quoted. This does not use your ordinary call-out allowance. Your statutory rights are unchanged.

3. No surprise extras.

We agree the scope and price before any chargeable extra work. Before a chargeable extra is fitted, you sign the visit report confirming the work and the agreed price. No signature means the extra is not fitted. If that agreement is missing, you do not pay the invoice for that extra.

4. Certificates in your portal as soon as the job is done.

When the engineer sends the report, it is uploaded to your portal. If the PDF is not in your portal by the end of the next working day, we credit one month of your annual paid fee for that missed visit.

5. Leave in the first year if we miss the standards.

If we miss the published standards in the first 12 months, you can leave with 30 days' notice and a refund of the unused prepaid fee, after any credits already given for the same period. Your statutory rights are unchanged.

Credit cap.

Credits for a missed four-hour emergency attendance and for a late certificate are together capped at three months of your annual paid fee in a plan year. That cap does not apply to a waived extras invoice, the return visit, a first-year exit refund, or your statutory rights.

Recommended remedial work only affects these guarantees where the issue is actually caused by that unfinished work. We never use that to avoid putting right poor work or meeting a legal duty.

Installations

Every installation is quoted for your site, in writing, before work starts. We do not publish a single install price, because systems, access and equipment vary.

Looking at our billed install and upgrade invoices over the 12 months to 9 November 2026, most jobs (the middle half) were between £625 + VAT and £1,627 + VAT. Smaller additions sit below that range, and larger projects sit above it — the highest in that year was £5,844 + VAT. These figures are historic billed amounts, not a quote and not a cap. Your written quote is the price that applies.