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Orisec intruder alarm: reset, faults and the Control Plus 2 app

For Orisec panels with CK, CT and CP keypads, and the Control Plus 2 app (listed in app stores as ControlPlus2).

Covers: Orisec CK/CT/CP series keypads and panels; ControlPlus2 app. Only follow steps for your own system. If anything on your screen or panel looks different, stop and call us on 01635 938998.

Video guide coming soon

A short video showing these Orisec steps will go here. Until then, follow the steps on this page.

Setting and unsetting

  1. At the keypad, enter your user code or present your tag, then choose the setting option you need.
  2. In the Control Plus 2 app you can fully set, part set or unset the alarm, and see alerts and recent activity.

Resetting after an alarm

  1. Enter your user code or present your tag. This silences the sounders and shows why the alarm went off.
  2. Enter your code or present your tag again.
  3. If you know what caused the alarm, press the Enter (tick) key to reset and return to normal.
  4. You can also reset from the user menu: scroll to 'Reset Alarms' and press Enter.
  5. If a screen appears after reset asking you to contact your alarm company, call us.

Faults and keypad messages

  1. Fault showing: enter your code or present your tag to silence it and see the reason.
  2. Once the cause is put right, press Enter to reset. If the fault screen comes back, the fault is still there: call us.
  3. 'AC Fail': the mains is off. Check for a power cut. If there isn't one, call us.
  4. 'Masked': something may be blocking a detector. Check the area in front of it is clear.
  5. 'Tamper' or 'Battery Fault': don't open anything. Call us.
  6. Won't set: a door or window may be open. Close it and try again. If it still won't set, call us.

Some monitored and police-response systems need a reset code from the monitoring centre or an engineer after an alarm. That is normal. Call us.

Display shows the reasonTag areaReset / Enter
Generic drawing, not a real product. Layout and labels vary between makes and models.

Download this guide as a printable help sheet (PDF)

These are user steps only. For anything else, or if you're unsure, call us on 01635 938998. Office hours are Monday to Friday, 8:30am to 5:30pm. Out of hours, call 01635 938998.

More help

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Common questions

How do I reset my Orisec alarm after it has gone off?

Enter your user code or present your tag to silence it, then do it again and press the Enter (tick) key. If a screen asks you to contact your alarm company, call us.

What does AC Fail mean on my Orisec keypad?

The mains supply to the panel is off. Check for a power cut. The system runs on its battery for a while, but call us if power is on and the message stays.

Can I set my Orisec alarm from my phone?

Yes, with the Control Plus 2 app (ControlPlus2 in app stores). You can fully set, part set and unset, and get alerts.

My keypad says Tamper. What should I do?

Don't open any devices. Call Fortline on 01635 938998. Tamper faults need an engineer.

Why won't my alarm set?

Usually a door or window is open, or something is moving in front of a detector. Close it and try again, or call us.

Alarm sounding or a gate stuck?

Office hours are Monday to Friday, 8:30am to 5:30pm. Out of hours, call 01635 938998.

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