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Hikvision CCTV and the Hik-Connect app
For Hikvision recorders (NVR or DVR) viewed in the Hik-Connect app, which is the app we set up as standard.
Covers: Hikvision NVR/DVR with the Hik-Connect app. Only follow steps for your own system. If anything on your screen or panel looks different, stop and call us on 01635 938998.
Video guide coming soon
A short video showing these Hikvision steps will go here. Until then, follow the steps on this page.
Saving a recording to your phone
- Open the camera and start playback.
- Tap the download icon. A section of the recording is selected.
- Drag the sliders to shorten the clip if you need to (at least 10 seconds).
- Tap Download. It carries on in the background if you leave the page.
- Find the clip under More (or Me), then Pictures and Videos.
- If the app asks for a verification code, use the one you were given at handover. If you don't have it, call us.
Cameras showing offline
- Check your internet is working on another device, and that the recorder and router have power. If they have and it's still offline, call us.
- If you've changed your router or broadband recently, the recorder may need reconnecting. Call us.
- If only one camera is offline, it may have lost power or been knocked. Call us.
Can't log in
- Make sure you're using the account you were set up with. If you can't get in, call us and we'll help. Don't factory reset anything.
Footage is stored on the recorder on site, not in the app. If the recorder is off or offline, you can't play back remotely.
Download this guide as a printable help sheet (PDF)
These are user steps only. For anything else, or if you're unsure, call us on 01635 938998. Office hours are Monday to Friday, 8:30am to 5:30pm. Out of hours, call 01635 938998.
Book a service or repair
Tell us what you need and when suits you. It goes straight to our office and we'll confirm the details with you.
Book a serviceCall 01635 938998Common questions
How do I save Hik-Connect footage to my phone?
Start playback, tap the download icon, adjust the sliders, then tap Download. Find it under Pictures and Videos.
Why are my cameras offline in Hik-Connect?
Usually the internet, the router or the recorder's power. A new router often breaks the connection. Call us if checking power and internet doesn't fix it.
The app is asking for a verification code. Where is it?
Use the one you were given at handover. If you don't have it, call Fortline on 01635 938998.
Is footage stored in the app?
No. It's stored on the recorder on site. The app lets you view and download it.
Can you help me get footage for the police?
Yes. Call us. Keep the recording safe and don't change the recorder's settings.