Fortline logoFORTLINE

Home / Help centre / CCTV / Dahua

Dahua CCTV and the DMSS app

For Dahua recorders viewed in Dahua's DMSS app. If you're not sure which app you use, call us.

Covers: Dahua NVR/DVR with the DMSS app. Only follow steps for your own system. If anything on your screen or panel looks different, stop and call us on 01635 938998.

Video guide coming soon

A short video showing these Dahua steps will go here. Until then, follow the steps on this page.

Saving a clip to your phone

  1. In DMSS, open Playback and choose the camera and date. Days with recordings are marked.
  2. Select the video and tap the clip (scissors) icon.
  3. Drag the time bar to the start and tap to set the start point, then set the stop point.
  4. Clips are saved to File in the app (under Me). From there you can save or share them.

Recorder showing offline

  1. If the recorder is offline, you can't play back or download remotely.
  2. Check your internet is working, and that the recorder and router have power. If they have and it's still offline, call us.
  3. If it's still offline, call us. Don't change network settings or reset the recorder.

Can't log in

  1. Use the account you were set up with. If you can't get in, call us.

Recordings are kept on the recorder's hard drive on site, for as long as its storage and settings allow.

CamerasRecorderRouterInternetYour phoneIf any link is down, the app shows offline.
Generic drawing, not a real product. Layout and labels vary between makes and models.

Download this guide as a printable help sheet (PDF)

These are user steps only. For anything else, or if you're unsure, call us on 01635 938998. Office hours are Monday to Friday, 8:30am to 5:30pm. Out of hours, call 01635 938998.

More help

Book a service or repair

Tell us what you need and when suits you. It goes straight to our office and we'll confirm the details with you.

Book a serviceCall 01635 938998

Common questions

How do I save a clip in DMSS?

Open Playback, pick the camera and date, tap the clip icon, set the start and stop points, then find it in File under Me.

Why is my Dahua recorder offline?

Usually the internet, router or power. If both are fine, call Fortline on 01635 938998.

Where are my downloaded clips?

In the DMSS app under Me, then File.

Can I reset the recorder myself?

No, please don't. You could lose recordings and remote access. Call us.

Alarm sounding or a gate stuck?

Office hours are Monday to Friday, 8:30am to 5:30pm. Out of hours, call 01635 938998.

Call 01635 938998Send an enquiry